What are the operating hours for True Fortune Casino's live chat support?

The live chat support at True Fortune Casino is available during extended hours, covering the majority of the day and evening. For off-hours queries, email support is always available, and the comprehensive FAQ section can help with many common questions at any time.

How long does it take to receive a response from the email support team?

The typical email response time is within 24 to 48 hours for standard queries. More complex issues may take slightly longer to fully resolve.

Can UK players request a self-exclusion through customer support?

Yes, UK players can request a self-exclusion directly through the customer support channels at True Fortune Casino via email or through GamStop, the national self-exclusion scheme.

What should I do if I am not satisfied with the support resolution provided?

You have the option to submit a formal written complaint. If the internal complaints process does not produce a satisfactory outcome, UK players can refer their case to the relevant Alternative Dispute Resolution body.

Does the support team handle questions about bonuses and promo offers?

Absolutely. Bonus and promo-related queries are among the most common reasons players reach out to customer support, and the team is well-equipped to handle them.

Is there a phone support option available?

True Fortune Casino primarily offers customer support through live chat and email channels. Phone support is not listed as a standard communication option.

Privacy Policy

Last Updated: January 2026

Edenbridge Balti ("we," "us," "our," or "Company") operates the website edenbridgebalti.co.uk. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our practices, please do not use our website. By accessing edenbridgebalti.co.uk, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect information in the following ways:

Personal Information: When you interact with our site, we may collect your name, email address, phone number, and other contact details you voluntarily provide.
IP Address: We automatically collect your Internet Protocol (IP) address for security, analytics, and fraud prevention purposes.
Cookies: We use cookies and similar technologies to track your behaviour, preferences, and interactions on our website.
Usage Data: We collect information about how you navigate our site, including pages visited, time spent, referring sources, and clicks on affiliate links.
Device Information: We may collect information about your device type, browser, operating system, and device identifiers.

How We Use Information

We use the information we collect for the following purposes:

Analytics: To analyse website performance, user behaviour, and traffic patterns.
Affiliate Tracking: To monitor affiliate links, track conversions, and calculate commissions from casino partners.
Site Improvement: To enhance user experience, personalise content, and optimise our website functionality.
Marketing: To send promotional emails and newsletters (only with your consent where required by law).
Legal Compliance: To comply with applicable laws, regulations, and legal requests.
Fraud Prevention: To detect and prevent fraudulent activity and abuse.

Cookie Policy

We use the following types of cookies on edenbridgebalti.co.uk:

Essential Cookies: Necessary for website functionality and security.
Analytics Cookies: Used to understand how visitors use our site and measure performance.
Affiliate Cookies: Used to track affiliate links and referrals to casino partners.
Advertising Cookies: Used for retargeting and marketing purposes.

Cookie Opt-Out: You can control cookies through your browser settings and opt out of certain tracking technologies. Please note that disabling cookies may affect website functionality. You may also opt out of third-party cookies through industry tools such as the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA).

Third-Party Links

Our website contains affiliate links to casino operators and other third-party websites. We are not responsible for the privacy practices of these external sites. We strongly encourage you to review the privacy policies of any casino or affiliated website before providing your personal information or engaging in gambling activities.

By clicking on affiliate links, you leave our website and access third-party platforms that operate under their own terms and privacy policies. We have no control over how these partners collect, use, or protect your data.

Your Rights

Under the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018, you have the following rights regarding your personal data:

Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request that we correct inaccurate or incomplete information.
Right to Erasure: You may request the deletion of your personal data (subject to legal obligations).
Right to Restrict Processing: You may request that we limit how we use your data.
Right to Data Portability: You may request your data in a structured, commonly used format.
Right to Object: You may object to certain processing activities, including marketing communications.
Right to Lodge a Complaint: You may file a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us using the details below.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

Personal information provided through forms will be retained for up to 3 years after last contact, unless you request deletion.
Affiliate tracking data will be retained in accordance with our affiliate partners' requirements and relevant advertising standards.
Analytics and usage data will be retained for up to 12 months.
Cookies will expire according to their type and your browser settings.

We will securely delete or anonymise your data when it is no longer required for our business purposes.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@edenbridgebalti.co.uk
Website: edenbridgebalti.co.uk

We will respond to your inquiry within 30 days of receipt. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

Note: This website is intended for individuals aged 18 and over only. If you are under 18, please do not access gambling-related content or affiliate links on this site.